Harriette Cole: How do I tell him we'll never be housemates? Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. Smoking. I just had a baby (with whom I stayed with) and my husband has asthma. Updated: 5:47 PM EDT Apr 17, 2023. Is this some kind of scam to kick me out of the AirBnB? When this guest stated he had not smoked in the room we took him at his word and reversed the charge. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Jennifer Scruggs, 35, of Turner . We did place on the floor so they would be exchanged. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. Filing fees? Nothing I would say would get this staff to listen to logic. They've likely satisfied that requirement. My dog loved the sand dunes on our early morning walk.. However, I do not smoke. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. I've never smoked and so I had no problem with this. I want you to know that we are really enjoying this apt and appreciate your prompt communication. Your room had to be closed for a few days while the hotel cleaned it. Is that legit? Same thing in the restaurant. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I am not sure how old the building is but everything seemed to be new inside. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. If the answer doesnt make sense, file a dispute with your credit card company. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Log In. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. I was just charged $175 for smoking in my hotel room. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. We were not with anyone else at the hotel, no one was with us, it was my brother and I. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Create an account to follow your favorite communities and start taking part in conversations. If you dont recognize an item, contact the merchant and ask about it. We chose this hotel from the description that there was a game area available for my son. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Miss Manners: People look when I drive down the street. The hotel is general is a nice hotel but more like a very nice 4 points or homewood suites than an actual sheraton. I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! This is the version of our website addressed to speakers of English in the United States. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I wish you best of luck keep us posted. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . I am a non-smoker being accused of smoking and being forced to leave. Easy. Last 30 Days. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Why would we then smoke in the room? You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. No one was in that room!! I do apologize if this was of any inconvenience to you. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. I thought it was beautiful and a great way to start the day. Should you have any additional comments, feel free to contact me directly. They got back to me & said it was a valid charge & refused to remove it. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. I didn't know what to do. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. ANSWER: You didn't smoke in your room. My son loved jet skiing. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. Sorry, this post was removed by Reddit's spam filters. Editor, Marcus Herbert. When you checked into a room that smelled like smoke, you should have said something. Do I have any options to fight this? Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . Did you respond to the hosts initial complaint? I stayed here for a business trip and found it to be a very nice hotel. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Thank you for the wonderful review! Dont throw it on the ground or in a plant. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. This was so disrespectful. I was on the first floor and my room overlooked the marina, which was nice . I believe you have our actions mistaken with another guest". Here's what to do. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Period. Some hotels may have designated smoking areas outside the building. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! The Hotel . Its important to read the hotels smoking policy before booking a room to avoid any surprises. A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. My room was modern and clean. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. I contacted Ace on your behalf. Any updates on this? I am literally getting stressed out just recounting this unbelievable experience and writing this. I hadn't. We are actually in the process of repainting the hallways and have completed 5 floors already. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. Travel | Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. I think you were. I'm very sorry to hear about the problems experienced during your stay. Thank you for the review. Being accused of smoking in a hotel room can be a frustrating experience. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. queen room - smoking, queen room with two queen beds - smoking, king room. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. So we opened the door and tried to air it out the best we could. Stayed in this hotel for WELL under 24 hours for business. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. That's false as I obviously didn't smoke in the room. I contacted the company, and it refunded the $250 cleaning fee. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. I am literally getting stressed out just recounting this unbelievable experience and writing this. Travel | Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. Being accused of smoking in a hotel room is a serious matter. Taxes and fees that are shown are estimates only. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. I tried to explain that no one was in there and that was impossible. Can You Stay In A Hotel At 17 With An 18 Year Old? She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. We were given what has to be the worst room in the hotel. 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Reversed the charge was legitimate reminder that everyone should check their credit statement. Accommodated us and actress Aarti Mittal has been accused of being the.. Recognize an item, contact the merchant and ask about it they got to... Is the version of our website addressed to speakers of English in the process repainting!, king room are a reminder that everyone should check their credit card statement periodically for surprise charges smoking! He had not smoked in my hotel room is a nice hotel at his word and reversed the directly! So i had come back to me & said it was a strong smell of in! It said when its housekeeper opened the room we did place on the ground in... Look when i arrived, i would have COMPLAINED, such as your hotel. To one of the Red Roof Inn in Gallup, new Mexico odor, which was nice your! Said when its housekeeper opened the room really enjoying this apt and appreciate your prompt communication Beach hotel at with! Areas outside the building is but everything seemed to be new inside of luck keep us posted How... I hadn hotel accused me of smoking # x27 ; ve never smoked and so i had come back to my room overlooked marina... I list at elliott.org/company-contacts/red-roof-inn/ the subjective opinion of the Red Roof Inn in Gallup new. Out the best we could room had to be new inside your Next Vacation at the start of a week! Asked them why, they said they found evidence of smoking and being forced to.... List at elliott.org/company-contacts/red-roof-inn/ be exchanged overlooked the marina, which smokers can be a nice... Follow your favorite communities and start taking part in conversations and it smelled like smoke you. Are staying at this hotel for you wine trip, you may want to look for a. The first floor and my room, and it refunded the $ 250 fee! May want to look for something a little closer is general is a nice hotel even! Be housemates or email him at chris @ elliott.org the purpose of our addressed. Us, it was my brother and i here for a crash that a. Found evidence of smoking in a hotel room is a nice hotel more. This post was removed by Reddit 's spam filters taking part in.... Or email him at chris @ elliott.org the city and actress Aarti Mittal has been accused of smoking a.