Still, small victories. There is no button to click. Just says enter 14 digit key, then doesn't give you anywhere to input it. Open the Nest app > Tap on your Nest Cam feed > Tap on the vertical lines at the top of your timeline > Scroll through to see a quick overview of the main events that have happened in front of your Nest Cam. I have the outdoor wireless camera, Nest thermostat, I get to page to select serial number and screen is blank. The camera lost its Wi-Fi connection. Status of the camera is green dosent show any other . Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right . Heres How to Fix Them Fast, eshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on. https://support.google.com/googlenest/answer/9274936?hl=en. You could make sure you're using the appropriate app for the install. Try unplugging or stopping use of other devices to determine the source of the interference through trial and error, or try moving the Nest cam closer to the wireless router. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product. Any suggestions please? This makes it easier to tell them apart if you have multiple Nest Cams. All is well. Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. The Nest Cam offers a feature called Talk and Listen, which allows you to talk to those in the same room as the Nest Cam through the Nest app. The professional installer connected to you is not an employee, subcontractor, or agent of Google. An outdoor camera with a smart floodlight. Plug in your camera to the computer's USB. If anyone reads this dont buy a Google camera anymore when they were Dropcams they worked perfectly. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. Plug in your camera to the computer's USB. In your laptop log in to your Nest account on NEST.com. This will lighten the load on the internet, and though the video will not be in full HD, it will still provide a more than adequate picture. The next page lists multiple warnings, like not to put the indoor Nest Cam in direct sunlight or in places where the temperature drops below 32F or above 95F. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. He has been a Puls staff writer for two years. Has Google said anything about this yet??? So many thanks for your suggestions. Washing Machine Wont Spin: Can it be Repaired? Keep in mind that while I have my Nest Cam pointed out of a window looking outside my house, the infrared lights on the camera for night vision will reflect off the windows glass and create a giant glare, making it pretty much useless at night. The Nest Cam is an easy-to-use security camera that plugs into any outlet and connects directly to yourWi-Fi so that you can keep tabs on your home, no matter where you are. Wait a few moments while the Nest Cam connects to yourWi-Fi network. If your phone cant scan the QR code, you can manually type in the key or serial number. The camera is outside near the roof and to high to reach. Choose the instructions that match the app you use to set up your camera. You can also try resting your elbows on the table to steady your phone. Add home security with intelligent features that grow with your needs. Note: It's only possible to save clips with a Nest Aware subscription. I have the exact same problem. Same problem. This does not include plastics in printed circuit boards, labels, cables, connectors, electronic components and modules, optical components, electrostatic discharge (ESD) components, electromagnetic interference (EMI) components, films, coatings and adhesives. This work around worked for me. This screen also appears after you have told Nest if you know or don't know any new faces it has seen. Stuck and confused! 09-03-2021 Nest app. I presume everyone else has tried scanning, it doesn't work so are trying to add manually. 09-04-2022 06:19 AM. I just wanted to follow up to see if you still need our help. It is 30ft away hanging from my roof. Scanning Qr code doesn't work. Tried to get another Wired Nest Cam online. Please let us know as we would be happy to answer any questions you may have. If you could opine on a solution there that would be great, as we all appear stuck on a particular step in the new product adding process. I have restarted the setup process and still the same issue. Note: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera. I look forward to your reply. , As soon as I created a new "fake" room. When he's not writing, he enjoys trotting around the globe, trying unfamiliar foods, and testing unmarked doors to see if they're locked. Go to www.nest.home.com> Log into your Nest account > Click on the Nest Cam feed > Click on the settings cog in the top right corner > Scroll down to 'Camera Sharing' in the Video section > Tap on Camera Sharing > Select 'Share with Password' if you want anyone with a link and password to have access to your Nest Cam / Select 'Share Publicly' if you want anyone with a link to have access to your Nest Cam > Tap 'Agree & Share'. Here are the best tips and tricks we've come across to make sure you're getting the most out of your Nest Cam. Click here to get 5% off your first service with us. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. Factoring resetting the camera.No progress. Answered! Dropcam Pro: Plug in your camera, then you'll be asked to enter the serial number from the back, beginning with 308cfb. We're happy to help get your thermostat online!-From Garrett DS,Community Specialist. Each Google Nest Wifi device or Google Wifi point has a unique QR code printed on a label on the bottom of the device. How to turn the Nest Cam's microphone on or off. Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. Otherwise, it is a mispromotion on their end. Indoor or outdoor? Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Tap on 'When to send' > Select 'No one's at home' or 'Always'. While outdoor cameras are built to work outside of your home, extreme hot or cold temperatures can affect things like the video quality. Get an answer from an expert on the Google Home Help Forum. Wired or battery-powered? Use the Google Home app to set up the following Nest cameras: Use the Nest app to set up the following Nest cameras: Choose the instructions that match the app you useto set up your camera. Any help or direction would be much appreciated! Tip: If you have a hard time reading your Nest product's entry key or serial number, take a picture with your phone's camera. If you try to install one of the older Google Nest cameras (those that only get installed in the Google Nest app) in the Google Home app), or if you try to install one of the newer Google Nest cameras (those that only get installed in the Google Home app) in the Google Nest app, you can get the result you're reporting--no serial number listed. Here are some common issues and solutions that can be performed before or after your Nest cam setup. Fix 1: Reopen the App. Cookie Notice Select the product that you want to check. hbspt.cta._relativeUrls=true;hbspt.cta.load(4039866, '5fe9ad89-a48d-4048-8f5b-7d1fc3af4f8f', {"useNewLoader":"true","region":"na1"}); Your Nest cam video stream should work smoothly most of the time, but occasionally, you may hit a hitch. Plug in the camera and hit continue, and then select your WiFi network from the list. Try holding your phone about a foot away and slowly moving it towards the QR code. How can I enter serial number to the nest app? When it comes to the Serial Number, you should still have the Serial Number on the back of your devices, or under the mounting hardware. This is absolutely unintuitive to use these products and pay for this service. Here are the best tips and tricks we've come across to make sure you're getting the most out of your Google Nest cameras. To help you get started with your camera, weselected the most important articles you should read in our, Tell us more and well help you get there, Troubleshoot adding Nest camera to the app, Troubleshoot Nest camera video distortion. However, in recent months many customers in this forum have reported this isn't happening. I have tried re-powering the camera and re-loading Next to my Android phone. Select "Add a new device" 4. You're all set to receive the latest news and offers from the Google Store. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Toggle the 'Camera' on or off. The 911 feature can connect you with the call center closest to the home address you provide during setup. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. Original account holder and it is a new thermostat. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Status Light' > Choose between Low, High and Auto. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Download the one you need from the Apple App Store or the Google Play Store. The app will show you a picture of exactly where the code is. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments. If so, please let me know and I would love to look into this further for you! You'll find the MAC address next to MAC or Wi-Fi MAC. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. Put your Nest product on a counter, table or other solid object. Please let me know. How do set up my nest camera with just the serial number? THEN NOTHING HAPPENS what next, I found and entered the 6 digit code but what next. Angle the camera so that its not directly facing the suns beams. Have tried setting up new Nest Cam Indoor device using entering six digit code manually, because QR code was thrown away with box after mounting in first home. Configuration not available". After checking to make sure Nest service is up, use an internet speed test to check your upload and download speeds, making sure that the upload speed is at a healthy level. You'll also be able to control compatible smart home devices and Google Assistant will still work even when your Nest Cam's camera is off. Try moving your camera closer to the router, or, if its already mounted and cant be moved, try moving the router closer to the Nest cam and seeing if it connects. It asks for the last four digits in the serial number and then theres no place to enter it. 1.Unplug the camera from power hub. You can choose to do this now or leave it for a later time. Tried to get another Wired Nest Cam online. Youre now good to go. Some features, including mobile notifications, remote control, video streaming, and video recording, require working internet and Wi-Fi. You can choose not to set it up right now (you can do so later on). Tip: If you have a hard time reading your Nest products entry key or serial number, take a picture with your phones camera. If you're not able to scan the QR code on the back of the camera, you cantap Continue without scanning in the Google Home app and enter the setup code instead. Which I indicated at the start of this most painful process. If there are no new faces seen, a screen will appear saying: 'Your cameras haven't seen anyone new yet. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. We're happy to help get your thermostat online! You can also skip scanning and type in your products entry key or serial number into the Nest app. So what are we supposed to do? Set up smart devices in the Google Home app. Having the exact same issue. Check the firewall settings on your network and allow access to the Nest cam, if need be. Readers like you help support Pocket-lint. Once you have your Nest Cam unboxed, download the Nest app to your phone. To start, obviously, youll need a Nest Camit comes in both indoor and outdoorvarieties. Once downloaded, open it up and select Sign up. - Which model of thermostat do you have? Tap on Continue in the app to move on. Youll then be taken to the main screen. 3. On the home screen, tap Add device or service, Choose the home you want to add your camera to, or select. Start by checking that the smart home camera has power by checking the cord and outlet. Open the Nest app > Tap on your Nest Cam feed > Tap on the microphone icon that says 'Talk' at the bottom of your display > Start talking > Press 'Done' when you are finished. When on, you can schedule when you want the Nest Cam to turn off and it's possible to schedule multiple times for each day. Checking in I just wanted to make sure if youve seen MplsCustomers response. Youve made a great choice the Nest cam is unbeatable when it comes to keeping an eye on your homes security from anywhere in the world, and has a laundry list of smart capabilities including sending alerts directly to your phone, and even allowing to you talk and listen to people at home via the cameras mic and speaker system. Add product, then choose Nest Cam. Its also helpful to clean the lens with a soft, lint-free cloth. In the settings, it's possible to turn on a chime to get the attention of those in the room before you speak. Reply. If you want to see a full-screen live view, you can tilt your device horizontally, and if you want to speak into the camera to talk to the person on the other side, you can tap and hold on the blue microphone icon at the bottom. It loads fine in goggle nest app. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. Saved clips will still be available and it won't delete familiar faces. The washing machine has made everyday life much easier since its invention in 1937. You HAVE TO SCAN THE QR CODE ON THE BACK OF THE STAT BEFORE INSTALLING. Note: Available days are shown in a darker grey and the options will be 30-days or 60-days depending on the subscription you choose. The next screen will teach you about Sightline, a Nest Cam feature that lets you quickly scroll through hours of footage andgo to specific points when activity was detected. Home/Away Assist is a feature that sees the Nest Cam use your phone's location to turn on when you leave home and turn off when you return home. When you make a purchase using links on our site, we may earn an affiliate commission. Again, if youre really wanting a cam for outdoor use, its best to get the outdoor version of the Nest Cam, but the indoor model can work just fine in a pinch. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Tap Technical info. Any updates on this issue? Commercial_Try_6686 2 yr. ago. Very disappointed. Have tried setting up new Nest Cam Indoor device using entering six digit code manually, because QR code was thrown away with box after mounting in first home. Note: Don't use the serial number next to 802.15.4 MAC. Auto rotate was locked on my phone. If the QR code label is missing or you're unable to scan it with your phone, you can . HeroicSkrub 2 yr. ago. Subscribe to our. If youre holding your phone too close or too far away, it wont scan the code. This post is dedicated to troubleshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on how to install a Nest cam, here. 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